Option 1:

• Fill out the online form to initiate your request.
• We will supply free shipping labels for your order.
• We will inspect your devices and determine the value based on the condition grade and device specs.
• We provide a quote for your devices.
  • If you accept the quote, we will provide payment for the total.
  • If you do not accept the quote, we will return part or all of your order at no cost to you.**
• All buybacks trades are final once the quote is approved.

Option 2:

• Fill out the online form to initiate your bulk buyback request.
• We will send a device inventory collection form to collect your equipment details.
• Return the form with all details (model, GB storage, carrier, condition) in order to receive your quote.
• Once you approve the quote free shipping labels will be provided.
• We will inspect all devices once received. If the devices fully match the quote, we will proceed with payment. If updates to the quote are required, we will send a final quote for your approval.
• If you accept the final quote, we will provide payment for the total.
• If you do not accept the quote, we will return all or part of your order at no cost to you.**

**If we receive blacklisted devices (lost or stolen) or devices with an unpaid balance, you will be responsible for return shipping charges. We ask that you verify the status of your device prior to shipping.

All buyback trades are final if the equipment matches original quote or the final, updated quote is approved.

Condition Grades:

• Like New - Choose if ALL of the following are TRUE: – Like new with no signs of use. 100% fully functional with no operational issues. No cracks, scratches, dents, or dings. No LCD damage or defects (including white spots, LCD burn, dead pixels, backlight shadow, no display). Above 80% battery health. Free from any lock, carrier blacklist, financial obligation, and liquid damage
• Good - Choose if ALL of the following are TRUE: – 100% fully functional with no operational issues. Normal signs of use but no major cosmetic wear (including dents, dings, heavy or excessive scratches). No chips or cracks on the front or back glass. No LCD damage or defects (including white spots, LCD burn, dead pixels, backlight shadow, no display). Above 80% battery health. No engravings. Free from any lock, carrier blacklist, financial obligation, and liquid damage.
• Fair - Choose if ALL of the following are TRUE: – 100% fully functional with no operational issues. Has heavy signs of use (dents, dings, heavy or excessive scratches). No chips or cracks on the front or back glass. No LCD damage or defects (including white spots, LCD burn, dead pixels, backlight shadow, no display). Above 80% battery health. No engravings. Free from any lock, carrier blacklist, financial obligation, and liquid damage.
• Damaged - BOTH of the following are TRUE: – No LCD damage or defects (including white spots, LCD burn, dead pixels, backlight shadow, no display). Free from any lock, carrier blacklist, financial obligation, and liquid damage. -- But ANY of the following are also TRUE: Cracked front or back glass. Non-working buttons, headphone jack or speaker/microphone. Below 80% battery health. Has engravings. NOTE: Having more than one of the foregoing conditions can cause the device to be downgraded to Broken.
• Broken - Choose if ANY of the following are TRUE: – iCloud, Passcode, Google, Samsung, MDM or DEP. Bad ESN or IMEI due to balance owed. Does not recognize SIM Card or Wi-Fi. Non-working fingerprint sensor, Face ID, or any other biometric sensors. Malfunctioning touch screen. LCD damage or defects (including aftermarket screen, white spots, LCD burn, dead pixels, backlight shadow, or no display). Does not power on or has bent frame. More than one of the Damaged conditions are true. NOTE: Having more than one of the foregoing conditions can cause the device to be ineligible for purchase and recycled. We do not purchase blacklisted or liquid damage devices.
• If the device is locked to a user account (still linked to a user account such as Apple ID or Gmail account), it will receive a fixed, lower amount in buyback value regardless of grade.