FREQUENTLY ASKED QUESTIONS

Types of Device Accepted

At the moment we are purchasing iPhones, Samsung Galaxies, iPads and Apple Watches. However, we are continually adding to the devices we purchase. Please reach out to us via the "Contact Us" page if you do not see your device listed. 
Device Condition Definitions

Like New:

Choose if ALL of the following are TRUE:


Like new with no signs of use


100% fully functional with no operational issues


No cracks, scratches, dents, or dings


No LCD damage or defects (including white spots, LCD burn, dead pixels, backlight shadow, no display)


Above 80% battery health


Free from any lock, carrier blacklist, financial obligation, and liquid damage


 

Good:

Choose if ALL of the following are TRUE:


100% fully functional with no operational issues


Normal signs of use but no major cosmetic wear (including dents, dings, heavy or excessive scratches)


No chips or cracks on the front or back glass


No LCD damage or defects (including white spots, LCD burn, dead pixels, backlight shadow, no display)


Above 80% battery health


No engravings


Free from any lock, carrier blacklist, financial obligation, and liquid damage

 

Fair:

Choose if ALL of the following are TRUE:


100% fully functional with no operational issues


Has heavy signs of use (dents, dings, heavy or excessive scratches)


No chips or cracks on the front or back glass


No LCD damage or defects (including white spots, LCD burn, dead pixels, backlight shadow, no display)


Above 80% battery health


 No engravings


Free from any lock, carrier blacklist, financial obligation, and liquid damage

 

Damaged:

BOTH of the following are TRUE:


No LCD damage or defects (including white spots, LCD burn, dead pixels, backlight shadow, no display)


Free from any lock, carrier blacklist, financial obligation, and liquid damage


BUT ANY of the following are also TRUE:

Cracked front or back glass


Non-working buttons, headphone jack, or speaker/microphone


 Below 80% battery health


Has engravings


NOTE: Having more than one of the foregoing conditions can cause the device to be downgraded to Broken

Broken:

Choose if ANY of the following are TRUE:


iCloud, Passcode, Google, Samsung, MDM, or DEP account lock


Bad ESN or IMEI due to balance owed


Does not recognize SIM Card or Wi-Fi


Non-working fingerprint sensor, Face ID, or any other biometric sensors


Malfunctioning touch screen


LCD damage or defects (including aftermarket screen, white spots, LCD burn, dead pixels, backlight shadow, or no display)


Does not power on or has bent frame


More than one of the Damaged conditions are true


NOTE: Having more than one of the foregoing conditions can cause the device to be ineligible for purchase and recycled


We do not purchase blacklisted or liquid damage devices

Shipping Your Device

After submitting your order, you will be emailed a packing slip and pre-paid shipping label. Securely place your device(s) and a copy of the packing slip inside your shipping box. Affix the shipping label to the outside of the box and drop off at any USPS location. 

There is no cost to ship your device(s). All shipping costs are covered by GadgetBuyback.com


After your order is fully submitted, your pre-paid shipping label will be emailed to you within minutes. 

No, we only require the handset and battery. 
Please make sure your SIM card is removed.
To protect your data, GadgetBuyback.com will destroy any SIM cards received,

Please note that we accept no liability in the event that any device is sent in with its SIM card installed. 

Please send your device(s) within 14 days of your order submission.
After 14 days, your order will expire.
Expired orders will need to be resubmitted.


To resubmit, simply login to My Account and click Add New Order.


All packages are insured up to $50 for free. If you'd like, you can purchase additional shipping insurance to cover the full value of your offer.

This amount will be deducted from the final offer amount.
We are not liable for items that may be lost or damaged by the carrier.

Our automated system will send you an email notification when your device(s) have arrived.

When using our easypost service, it should take approximately 1-3 business days for packages to be delivered to GadgetBuyback.com  With remote regional area parcels, it can occasionally take up to 7+ days for packages to arrive. 

Please complete the online Bulk Order request Click here


We currently only purchase devices bought and sold in the United States. 
Payment


We will send same-day payment once your device passes inspection and quote is accepted. 

If you have not received your payment within 5 days,
please contact our Customer Support Team by email or phone.


support@gadgetbuyback.com or call us at 314.200.9745

Your Account

Please click the Account Login link at the top, right hand corner of our home page.
There you will be prompted to enter your email address and account password or create a new account. 

Yes. Please click the "My Account" link at the top, right-hand corner of our home page
and login to your account. From there, click "Profile" and edit your profile details. 

If you forget your account password, please click the "My Account" link at the top, right-hand corner of our home page, the click "Login." Click the "Forgot Your Password" link, enter the e-mail address associated with your account, then click Submit.  You will receive a link via email to reset your account password. 

Yes. 
Simply click the "My Account" link at the top, right-hand corner of our home page.
Login to your account and click the "My Orders" tab to view your Order History and Order Status. 

Please check your spam or junk folders first.
Our emails will come from support@gadgetbuyback.com

Alternatively, you are also able to login to your account online and check your status. If you have additional questions, you can reach out via phone at 314.200.9745 during normal business hours. 

All information collected is encrypted to ISO/IEC 27001 date security standards. 

All information required to submit an order is essential for to properly place your order as well as keep you up to date on your order status.
We do not sell, rent or otherwise pass on any of your details to other parties.
What Model

Most models have a printed label on the back of the handset OR under the battery pack, if the back is removable. You can also go to the Settings icon on your device and scroll down to About.


If your device is not listed on our website, please reach out us via the "Contact Us" link on our home page. 

Inputting your IMEI or serial number is optional. Once your order is received, we will attach your IMEI to your order. 
This is required to ensure we are not purchasing stolen devices.

Most models have the IMEI number printed on the back of the handset or under the battery pack if the battery is removable. 

If the battery is not removable, the IMEI number can be found by going to the phone keypad and performing the following steps:

1. Press * # 0 6 # on your keypad.
2. Press ‘Call’ or ‘Send’ as if making a call.
3. Your IMEI number will be displayed on your screen.

Cloud Locks

From your computer:

Go to www.iCloud.com 

  • Log into icloud.com/find with Apple ID and password
  • Select device from “All Devices” drop down and select your device (top, centre of screen)
  • Device pop up box will appear.
  • Click “Remove from Account “
  • confirm by clicking “Remove”
From your Apple device: (iOS 10.3 or later)
  • Tap Settings > [your name], then scroll down.
  • Tap any device name to view that device's information
  • Scroll down and Tap [ Remove from Account ]

Here is the way to turn it off Reactivation Lock from Google’s website.

  • Log into https://myaccount.google.com with your Google email address and password.
  • “Under Sign In & Security >” On left of screen - click on “Device Activity And Notifications”.
  • On the right of the screen click “Recent security events” and click on “REVIEW DEVICES”
  • You will now see all devices linked to your Google account.
  • Click on every single device which you want to remove (inc. the one mentioned above) and select REMOVE under account access.

iPhone Model Comparison
Other Questions

GadgetBuyback will only honor the buyback price on devices not reported lost or stolen.
If any product(s) sent to GadgetBuyback has been reported lost or stolen,
we will not process payment for, nor return, the device(s).
GadgetBuyback is required by law to report any lost or stolen devices to local law enforcement authorities. 

Counterfeit/fake devices sent will be properly destroyed and recycled by Gadget Buyback.
No payment will be made and the device will not be returned.

Five (5) Day Return Promise :

If your device condition differs from what was stated on the original quote, we will contact you by email or phone.
You will be given the option to accept the adjusted price, or have your device(s) returned.
There is no fee for the return of your product(s).
If we have not received a response within five (5) days, we will process the order and submit payment at the update price.
Please read our T’s and C’s.

If you've sent in any accessories by mistake, please reach out to us via the Contact Us link and we will attempt to get the accessories returned. 

Yes. All devices received by Gadget Buyback undergo a full testing and erasure process. All data will be wiped and the phone will be reset back to factory settings. 

Any products that will not power on are recycled in an environmentally friendly manner.